1. Introduction

Mera Finance Wala (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data when you use our Platform.

By using the Platform or submitting a consultation request, you consent to the practices described in this Policy.

2. Information We Collect

We collect only the information necessary to connect you with Your Expert:

  • Name — to address you personally.
  • Phone number — so Your Expert can call you.
  • Email address — to send you follow-up information.
  • City — to match you with relevant local expertise.
  • Service requirement — to understand what you need help with.
  • Message (optional) — any additional details you choose to share.

We do not collect payment information, Aadhaar, PAN, or any sensitive financial or government identity data through the Platform.

3. How We Use Your Information

Your information is used solely to:

  • Connect you with Your Expert via phone or email.
  • Send you relevant information about the service you enquired about.
  • Improve our Platform and service quality.
  • Comply with applicable legal obligations.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

4. Who We Share Your Information With

We may share your information with:

  • Your Expert — the independent empanelled professional assigned to assist you, strictly for the purpose of your consultation.
  • Service providers — trusted third-party tools we use to operate the Platform (e.g., email delivery, database hosting). These providers are bound by confidentiality obligations.
  • Legal authorities — when required by law, court order, or government regulation.

5. Data Retention

We retain your information for as long as necessary to fulfil the purpose for which it was collected or as required by applicable law. You may request deletion of your data at any time by contacting us (see Section 9).

6. Cookies

Our Platform may use cookies and similar technologies to improve your browsing experience and analyse site usage. You can control cookie settings through your browser. Disabling cookies may affect some Platform functionality.

7. Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Request deletion of your personal data.
  • Withdraw consent to being contacted at any time.

To exercise any of these rights, please contact us at the email address below.

9. Children's Privacy

The Platform is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information through our Platform, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically. Continued use of the Platform after changes means you accept the updated Policy.

11. Contact Us

For any questions, requests, or concerns about this Privacy Policy, please contact us at: support@merafinancewala.com